Q. How much notice of cancellation do you need?
A. At least 48 hours.
A. In the rare event something unexpected happens we need to be sure we can have access to care for your pet(s) no matter what. Therefore, we ask for two sets. One is taken by the walker/sitter and the second is kept locked in our office to be used in emergency situations only.
A. Gratuities are graciously accepted and may be given to your pet sitter. If you would like to include a gratuity with your payment for pet sitting services you may and the full gratuity will be given to your pet sitter.
A. We accept cash, checks, American Express, Mastercard, Visa, and Discover. Checks should be made payable to Las Cruces Pet Services.
A. No, to ensure the changes are input correctly into our systems we ask that you either phone in or email adjustments to your service.
Q. What happens if my pet becomes ill or injured?
Q. When I get an email confirmation and need to adjust the dates of service or services being delivered, what should I do?
Q. Why do you need two sets of keys?
Q. What time will you visit my pets?
Q. Do I have to sign a contract?
Q. Can I make changes to my service order online?
A. In general, specific visit times cannot be guaranteed. Two visits per day are scheduled approximately twelve (12) hours apart unless otherwise agreed. Three visits per day are scheduled approximately eight (8) hours apart during waking hours. In the case of time sensitive medication issues, or if your pet(s) are on a set schedule, arrangements can be made, if necessary.
Q. How do I pay?
A. You can email the changes to us or you can call our office. We will make the adjustments in our system and send you an updated confirmation.
Q. Are you bonded and insured?
A. We are dedicated to excellent care of your pet. In the event of an emergency we will take your pet to your own vet or the nearest animal hospital. At the same time we will be contacting you. The assigned pet sitter will remain with your pet until you are reached and decide what action is to be taken.
Q. How are gratuities handled?
A. Yes we need a signed statement that you agree to allow us into your home to care for your animals as well as stating that you are aware of, and agree to, our policies/procedures.